Frequently Asked Questions

(FAQs)

What is BLAQCARDS.com? What products do you offer?

BLAQ CARDS is a premier provider of custom metal credit and debit cards, as well as personalized membership and gift cards. Our service is dedicated to transforming your standard plastic cards into bespoke metal alternatives, offering an air of luxury without the usual prerequisites set by banks, like high annual fees, stringent credit applications, or excessive income requirements. For those who desire the distinguished feel of a metal card without delay, Blaqcards.com offers a swift and seamless transition to opulence.

How Secure is my Card with BLAQ CARDS?

At BLAQ CARDS, the foundation of our business is the trust and satisfaction of our clients. In our niche market of personalization and customization, our goal is to foster long-term relationships, not to compromise on integrity or engage in any form of illegal activity. We offer a promise of confidentiality and security - we never retain your credit card data beyond the necessary duration to transfer it onto your new metal card. We understand the sensitivity of your personal information and require only your card itself to craft your custom design. We suggest clients send a card that is deactivated, has no funds, or is temporarily frozen to ensure peace of mind. After crafting your metal card, all personal information is securely eradicated from our system.

Metal Credit Card Specifications

  • Material: Crafted from premium stainless steel for durability and a distinctive feel.
  • Dimensions: Standard credit card size of 85.60 mm x 53.98 mm to fit seamlessly into your wallet.
  • Weight: A substantial 28 grams, giving a satisfying heft that sets it apart from ordinary cards.
  • Thickness: A sleek profile at 0.8 mm thick, combining robustness with elegance.

Card Care Insurance

At BLAQ CARDS, we understand how important your custom metal card is to you. That's why we're excited to offer our Card Care Insurance – an essential add-on for peace of mind and unmatched protection.

Why Choose Card Care Insurance?

  1. Comprehensive Coverage: Whether your card is lost, stolen, or needs to be re-issued by your bank, we've got you covered. Our insurance ensures that you're never without your unique metal card.
  2. Hassle-Free Replacements: Life happens, and when it does, we're here for you. With up to two card replacements covered over a span of two years, you can rest easy knowing that a swift, seamless replacement is just a request away.
  3. Extended Peace of Mind: For a small additional cost, secure the longevity and pristine condition of your metal card. Our Card Care Insurance is a testament to our commitment to your satisfaction and confidence in our product.
  4. Easy Claim Process: We believe in simplicity and efficiency. If you ever need to claim your replacement, our dedicated team will guide you through a straightforward, hassle-free process.
  5. Affordability Meets Value: Priced affordably, our insurance add-on is a small investment for significant benefits, ensuring that your unique metal card remains a part of your daily life, uninterrupted.

How It Works

  • Add to Cart: Simply select the Card Care Insurance option when finalizing your custom metal card order.
  • Stay Protected: Enjoy your unique card with the added assurance that we've got your back for any unforeseen circumstances.
  • Claim When Needed: In the rare event that you need a replacement, contact us, and we'll take care of the rest.

Your custom metal card isn't just a payment method; it's a statement. Protect that statement with our Card Care Insurance and carry your card with confidence every day.

General

Will My New Custom Metal Card Work?

Absolutely! Your new metal card is designed for global use, functioning seamlessly in various locations around the world. Additionally, it serves as an effective marketing tool, especially when adorned with your company's logo, making a lasting impression on potential clients.

Which cards are eligible for conversion?

Our service is comprehensive, allowing the conversion of almost any plastic debit or credit card, including premium cards such as AMEX Platinum, Gold, and Rose Gold. We boast a 100% success rate for magnetic strip transfers, and a 98% success rate for EMV chip transplants. In the rare event of a chip transfer issue, we will collaborate with you to issue a new card from your bank and then craft a new metal version.

Can I use the metal card in ATMs ?

Your metal card is designed to function in all scenarios where your plastic card does, with the caveat that it may not be suitable for ATMs that entirely ingest the card. For ATMs where only a part of the card is inserted, usage is recommended. If an issue arises at an ATM, you can retrieve your card with identification at the bank. Additionally, you can set up contactless features on your smartphone for ATM access.

What should I do if I lose my Metal Card?

In the event of loss, immediately notify your issuing bank, just as you would with a plastic card. Remember, banks monitor activity via the card number, not the card material. BLAQ CARDS does not cover lost or stolen cards unless the additional insurance was purchased.

Does the tap and pay function work on the metal card?

At this time the tap and pay function is not available on the metal card, but you can utilize your smartphone's contactless payment features as a convenient alternative. We do have cards in R&D and will be bringing an alternative that has tap capabilities to the market soon.

Card Care Insurance, protect your card

At BLAQ CARDS, we understand how important your custom metal card is to you. That's why we're excited to offer our Card Care Insurance – an essential add-on for peace of mind and unmatched protection.

Why Choose Card Care Insurance?

  1. Comprehensive Coverage: Whether your card is lost, stolen, or needs to be re-issued by your bank, we've got you covered. Our insurance ensures that you're never without your unique metal card.
  2. Hassle-Free Replacements: Life happens, and when it does, we're here for you. With up to two card replacements covered over a span of two years, you can rest easy knowing that a swift, seamless replacement is just a request away.
  3. Extended Peace of Mind: For a small additional cost, secure the longevity and pristine condition of your metal card. Our Card Care Insurance is a testament to our commitment to your satisfaction and confidence in our product.
  4. Easy Claim Process: We believe in simplicity and efficiency. If you ever need to claim your replacement, our dedicated team will guide you through a straightforward, hassle-free process.
  5. Affordability Meets Value: Priced affordably, our insurance add-on is a small investment for significant benefits, ensuring that your unique metal card remains a part of your daily life, uninterrupted.

How It Works

  • Add to Cart: Simply select the Card Care Insurance option when finalizing your custom metal card order.
  • Stay Protected: Enjoy your unique card with the added assurance that we've got your back for any unforeseen circumstances.
  • Claim When Needed: In the rare event that you need a replacement, contact us, and we'll take care of the rest.

Your custom metal card isn't just a payment method; it's a statement. Protect that statement with our Card Care Insurance and carry your card with confidence every day.

Ordering and Design

How do I get a Completely Custom Card ?

Every aspect of your card is open to customization. It is, after all, your personal statement, and we are here to bring your vision to life with our design expertise. We offer bespoke design services. Get in touch with our design team, and we’ll work with you to create a card that reflects your unique style. Use our Custom Card design tool to create a baseline for your card, our team will work with you to perfect it. DESIGN MY CUSTOM CARD

Do you offer corporate or group discounts?

Yes, we offer discounts for bulk orders. Please contact our sales team for more information and a personalized quote.

What is your return policy and do you offer a warranty?

Given the custom nature of our products, all sales are final. However, we are committed to ensuring customer satisfaction and encourage you to reach out with any specific concerns. For added peace of mind, we offer a Card Care Insurance Add-On that covers two card replacements over two years. ( Must be purchased with your card)

Shipping and Handling

How should I send my plastic card to you?

After placing your order, you will receive instructions on how to send us your card securely.

Is the shipping process secure?

Yes, we use a secure and trackable shipping method to ensure the safety and confidentiality of your cards.

Can you ship internationally?

Yes, we provide international shipping. Additional fees and longer delivery times may apply.

What if my card is lost during shipping?

We offer insured shipping options. If your card is lost in transit, we will create a new one at no additional cost to you.

Security and Privacy

Is it safe to send you my credit/debit card?

Yes, we use a secure method for you to send your card, and our process ensures your information is kept confidential and safe.

How secure is my card with BLAQ CARDS?

At BLAQ CARDS, the foundation of our business is the trust and satisfaction of our clients. In our niche market of personalization and customization, our goal is to foster long-term relationships, not to compromise on integrity or engage in any form of illegal activity. We offer a promise of confidentiality and security - we never retain your credit card data beyond the necessary duration to transfer it onto your new metal card. We understand the sensitivity of your personal information and require only your card itself to craft your custom design. We suggest clients send a card that is deactivated, has no funds, or is temporarily frozen to ensure peace of mind. After crafting your metal card, all personal information is securely eradicated from our system.

Aftersales

What if my card has issues with swiping or chip functionality?

We guarantee the functionality of your card. If you experience any issues, please contact us immediately for assistance. All of our cards have a 30 Day Guarantee

Do you offer any kind of warranty or replacement policy?

We offer a limited warranty covering any manufacturing defects. Contact our customer service team for more information.